Frequently asked questions.
If your question is not answered here, ask it in writing in your case portal — there it is linked to your case.
Do I have to pay this?
If you parked contrary to the signposted conditions, there is a claim under private law. Look at the photos in your case first. If you then consider the claim unjustified, submit an objection — that costs nothing.
What makes up the amount?
The amount covers the effort actually incurred: the check on site, the documentation, handling the case and — where necessary — the vehicle keeper enquiry. Every item is listed separately in your case.
When does an objection stand a chance?
When you can provide proof of a valid ticket, a permit, a change of vehicle keeper or an incorrectly recorded license plate. What decides it is the proof, not the reasoning.
Why can I not call you?
So that every statement stays traceable, we answer questions about a case in writing in your case portal. That way both sides always have the same information.
Why does the notice say «FalschParker» and the invoice say «ParkGuard»?
«FalschParker» is the brand on the notice left at the vehicle. The invoicing entity is ParkGuard Solutions GmbH — the same company, the same case.