01
Is this real?
Yes. If your invoice number opens together with the license plate on www.parkguard.io, it belongs to a case held at ParkGuard. There you can see the associated documentation and payment details.
Open casePARKGUARD SOLUTIONS GMBH —
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Your invoice.Your evidence.Settled quickly.
Open your case and check the photos, the time, the location and the details of the claim. If the details are correct, you can pay the invoice directly online.
Free to view · No registration · No online payment fee
MastercardVISAGoogle PaySamsung PayThe three questions that come up now.
Answered briefly and clearly — so you know what this is about and what to do next.
02
Is this a fine?
No. ParkGuard is not an authority. This is compensation under private law in connection with a documented parking event on private ground.
Legal basis03
Where is my address from?
For documented cases, vehicle keeper data can be obtained from the competent cantonal authority within the limits permitted by law. The data is used solely for handling the specific case.
PrivacyFULL DISCLOSURE
Check the details before you pay.
In the case portal you can see the documentation held for the incident. If the vehicle, license plate, signage, location and time are correct, you can settle the case directly online.
Open my case
Vehicle at the location
Documents the vehicle on site
License plate
Links the case to the recorded vehicle
Signage
Shows the parking conditions in force on site
Location & time
Shows where and when the incident was recorded
- Time and GPS
- Date, time and the exact location on the map.
- Applicable condition
- The wording of the rule that was breached.
- Recorded by
- Parking owner or ParkGuard check.
- Cost breakdown
- Every item listed separately, with no surcharges.
Details correct? Settle it right away.
If the documented details are correct, pay online and close the case. An objection is intended only where a specific detail is wrong or you can prove a valid authorisation.
THE QUICK WAY
Pay now
Settle the amount online. Once the payment succeeds, the case is closed and your receipt is available immediately.
- TWINT, card, Apple Pay, Google Pay, QR invoice
- No fee when paying online
- Immediate confirmation, receipt as a PDF
ONLY IF SOMETHING SPECIFIC IS WRONG
Objection with proof
An objection is intended for specific errors you can document. State the reason and upload the corresponding proof directly in the case portal.
- Suitable proof includes a valid ticket or permit, a documented change of vehicle keeper, or an incorrectly recorded license plate.
- General objections without proof do not usually change the documented facts.
- The review is carried out in writing on the basis of the case file. You receive the outcome directly by email.
LEGAL BASIS
Why ParkGuard issues a claim.
Why a private company may issue a claim.
Parking without authorisation on private ground can give rise to claims under civil law. The party entitled to the parking space may protect their possession against unauthorised use and claim the effort caused by the specific incident.
The claim is not an official fine.
The Federal Supreme Court has recognised that, in the case of unauthorised parking, reasonable compensation may be claimed for the effort attributable to the specific case.
The possessor is entitled to repel any act of usurpation or interference.
What we expressly do not do
Clear limits on how your case is handled.
- No wheel clamps
- No withholding of a vehicle to enforce a payment
- No official fines issued by ParkGuard
- Vehicle keeper data used only for handling the case and enforcing the claim
- No fee for paying online
SPECIAL CASES
Does one of these situations apply to you?
Only choose the relevant point if it genuinely applies to your case. You will then see exactly which details or proof are needed.
- 24/7
- Case viewable online
- CHF 0
- Online payment fee
I was not the driver
As the vehicle keeper, tell us who was responsible. We will reassign the claim.
Vehicle sold
A purchase contract or deregistration confirmation is enough. If the incident is after the change of keeper, the case is cancelled.
Vehicle towed
In the case you can see immediately where your vehicle is and how to collect it — whether you pay or dispute.
Notice or letter lost
With the license plate and an approximate date we can find your case without a case number.
I have already paid
Payments are usually posted within one working day. Check the current status online.
Cannot pay in one go
Request payment in instalments — usually approved within a few days, with no additional fees.
Frequently asked questions.
Do I have to pay this?
If you parked contrary to the signposted conditions, there is a claim under private law. Look at the photos in your case first. If you then consider the claim unjustified, submit an objection — that costs nothing.
What makes up the amount?
The amount covers the effort actually incurred: the check on site, the documentation, handling the case and — where necessary — the vehicle keeper enquiry. Every item is listed separately in your case.
When does an objection stand a chance?
When you can provide proof of a valid ticket, a permit, a change of vehicle keeper or an incorrectly recorded license plate. What decides it is the proof, not the reasoning.
Take a look at your case.
It costs nothing, takes two minutes and commits you to nothing. After that you decide with all the facts in front of you.