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PARKGUARD SOLUTIONS GMBH —CHKLOTEN

Your invoice. Your evidence. Resolved quickly.

Open your case and review photos, time, location and the claim details. If everything is correct, you can pay the invoice online right away.

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Faster: scan the QR code on the notice or letter with your phone camera.

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The three questions people ask first.

Short, clear answers, so you know what this is about and what to do next.

01

Is this real?

Yes. If your invoice number opens together with the licence plate on parkguard.io, it is linked to a case ParkGuard holds on file. You can view the supporting evidence and payment details there.

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02

Is this a fine?

No. ParkGuard is not a public authority. This is a private-law compensation claim related to a documented parking incident on private property.

Legal basis
03

Where did you get my address?

For documented cases, vehicle owner data can be requested from the responsible cantonal authority within the legally permitted scope. The data is used solely to process this specific case.

Privacy
FULL TRANSPARENCY

Review the details before you pay.

In your case portal you can see the documentation on file for this incident. If the vehicle, licence plate, signage, location and time all check out, you can settle the case online right away.

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Vehicle on siteDocuments the vehicle at the location
Documents the vehicle at the location
Licence plateLinks the case to the recorded vehicle
Links the case to the recorded vehicle
SignageShows the parking conditions in force on site
Shows the parking conditions in force on site
Location & timeShows where and when the incident was recorded
Shows where and when the incident was recorded
Time and GPSDate, time and the exact location on the map.
Applicable conditionThe exact wording of the rule that was broken.
Recorded byProperty owner or a ParkGuard inspection.
Cost breakdownEvery item listed separately, no hidden surcharges.

Details correct? Settle it right away.

If the documented details are correct, pay online and close the case. An objection is only for cases where a specific detail is wrong, or where you can prove a valid authorisation.

THE FAST WAY

Pay now

Settle the amount online. Once payment is confirmed, the case is closed and your receipt is available immediately.

Secure online payment
Instant confirmation, receipt as PDF
No fee for paying online
Open case & pay
ONLY IF SOMETHING IS SPECIFICALLY WRONG

Objection with evidence

An objection is intended for specific, provable errors. State the reason and upload the relevant proof directly in your case portal.

Suitable evidence includes, for example, a valid ticket or permit, proof of a change of ownership, or an incorrectly recorded licence plate.
General objections without supporting evidence generally do not change the documented facts.
The review is carried out in writing, based on the documents in your case file. You will receive the result directly by email.
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LEGAL BASIS

Why ParkGuard issues a claim.

Why a private company is entitled to claim compensation.

Parking without authorisation on private property can give rise to civil-law claims. The person entitled to the parking space may protect their property against unauthorised use and claim the costs directly caused by that specific incident.

This is not a fine issued by an authority. Swiss courts have recognised that unauthorised parking can give rise to a reasonable compensation claim covering the costs attributable to that specific case.

Basis and sources
ART. 926 SWISS CIVIL CODE — PROTECTION OF POSSESSION

A possessor may defend against unlawful interference.

What we explicitly do not doClear limits on how we handle your case.
  • No wheel clamps
  • No withholding a vehicle to force payment
  • No official fines issued by ParkGuard
  • Vehicle owner data used only to process and enforce this case
  • No fee for online payment
SPECIAL CASES

Does one of these apply to you?

Only select the point that genuinely applies to your case. You will then see exactly which details or evidence are required.

24/7Case viewable online
CHF 0Online payment fee
I wasn't drivingAs the registered owner, tell us who was responsible. We will redirect the claim.Learn more
Vehicle soldA sales contract or deregistration confirmation is enough. If the incident occurred after the change of ownership, the case is cancelled.Learn more
Vehicle towedYour case immediately shows where your vehicle is and how to collect it, regardless of whether you have paid or are disputing the case.Learn more
Lost the notice or letterWith the licence plate and an approximate date, we can find your case even without a case number.Learn more
I already paidPayments are usually recorded within one business day. Check the current status online.Learn more
Can't pay in one goRequest an instalment plan — usually approved within a few days, with no extra fees.Learn more

Frequently asked questions.

Open case

If you parked contrary to the signposted conditions, there is a claim under private law. Look at the photos in your case first. If you then consider the claim unjustified, submit an objection — that costs nothing.

Take a look at your case.

It costs nothing, takes two minutes, and you're not committing to anything. You can then decide with all the facts in front of you.

View caseHow it works
We answer questions about a specific case in writing, in your case portal.Enquiries not tied to a case: info@parkguard.io